Refund policy

CANCELLATION POLICY

You have a 4-hour window to make changes or cancel your order (adjust size, color, quantity, or shipping address).

If you need to modify your purchase, please email us at support@dungeonlooters.com or reach out HERE with your order number and details of the change. We’ll confirm once the update or cancellation is processed.

Orders are only eligible for changes or cancellations within 4 hours of placement. After that, the order is locked for processing and cannot be modified or canceled.

It’s the customer’s responsibility to provide an accurate delivery address. DungeonLooters is not responsible for items not received due to incorrect delivery details provided by the customer.

REFUND, RETURNS & REPLACEMENTS

At Dungeon Looters, we are committed to providing high-quality, made-to-order products. Please review our policy regarding replacements and returns:

1. Free Replacement (Errors on Our Part)
If the error is caused by us, we will provide a 100% free replacement or a full refund without any additional cost to you. This includes:

  • The product received is damaged, defective, or stained.
  • The printing is blurry, misaligned, or incorrect compared to the order.
  • The item's size significantly differs from our provided size chart (more than 1.5 inches).
  • The wrong item, color, or design was shipped.
  • Note: In these cases, you do not need to return the defective item.

2. Non-Returnable Items (Customer Errors)
Since our products are custom-made and printed specifically for each order, we do not accept returns, exchanges, or refunds for issues caused by customer errors, including:

  • Ordering the incorrect size, color, or style.
  • Providing an incorrect or incomplete shipping address.
  • Changing your mind or "buyer's remorse" after the order has been processed.
  • Damage caused by improper care, washing, or misuse after receipt.

3. How to request a replacement
To report an issue, please email us at support@dungeonlooters.com with your order number and clear photos showing the defect. Requests must be submitted within 30 days of delivery.

4. Refund Timeline

Approved refunds will be credited to the original payment method. Refund times vary by payment type:

  • Credit/Debit Card: 5-14 business days
  • PayPal: 3-5 business days (up to 30 days if paid with a card)